firmanbet Privacy Policy

This page describes what data we collect when you use firmanbet, how we protect it, and what rights you have over your information. Our privacy commitments apply whenever you create an account, deposit funds, place bets on Liga 1 or Piala AFF markets, play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or access our platform from any device.

We at firmanbet collect personal data to operate the platform, verify your identity, process payments, and comply with banking and anti-money-laundering regulations. We do not sell your data to advertisers or data brokers. We share information only with payment processors, banks, and legal authorities when required by law. Your data is encrypted in transit and at rest, and we audit access logs regularly to detect unauthorized viewing.

We keep this policy plain and direct because your privacy is not negotiable. Every clause below reflects what we actually do, not a template borrowed from another service. If you have questions about how we handle your data, contact our support team through the Customer Support page.

What data we collect on firmanbet

We collect data in several categories. First, we collect account information: your email address, registered mobile number, username, and encrypted password. We ask for a date of birth to verify age eligibility. Second, we collect identity documents when you request a withdrawal or deposit above standard thresholds—we ask for your national ID number (KTP), a photograph of your ID card, and a selfie. Third, we collect transaction data: every deposit, withdrawal, bonus claim, and bet placed is logged with timestamps, amounts, and payment method.

Fourth, we collect device and connection information: your device type (Android or iOS), IP address, browser or app version, and approximate geolocation based on IP. We use this to detect fraud (e.g., sudden logins from different countries) and to diagnose technical issues. Fifth, we collect interaction data: which live-dealer tables you join, which sportsbook markets you view, how long you spend on each page. We do not record video or audio of your device.

Data collection is automatic: When you use firmanbet, we log your activity. You cannot opt out of this logging without ceasing to use the platform, but you can request a copy of your data at any time.

How we use your data on firmanbet

We use your email to send account notices, confirm deposits and withdrawals, reset your password, and notify you of suspicious activity. We use your phone number for two-factor authentication (2FA) and fraud alerts. We use your identity documents only to verify your age and prevent duplicate accounts. Once KYC is complete, we store the documents but do not share them with third parties unless required by law.

We use transaction data to generate your account statement, detect money-laundering patterns, and settle disputes. If you disagree with a bet settlement or claim a bonus was not credited, we reference transaction logs to resolve the issue. We use device and geolocation data to prevent account takeover—if your account logs in from Jakarta one day and Surabaya the next, we flag it for review. We use interaction data to improve our platform (which live-dealer tables are most popular, which sportsbook markets attract the most bets) but we do not use it to build advertising profiles.

Our firmanbet payment processors and third-party access

We do not process payments ourselves. Instead, we pass your payment information to third-party payment processors licensed by DANAe-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These processors handle your wallet credentials and banking details. We never store your mobile banking PIN, local payment password, or bank login. We receive only a confirmation token indicating whether the deposit or withdrawal succeeded.

We also share data with our banking partners for compliance and anti-money-laundering checks. We may share your account information with government or regulatory authorities if required by law or a court order. We do not sell aggregated or anonymized user data to third parties for commercial purposes.

Our firmanbet data retention and deletion

We retain your account data for as long as your account is active. If you close your account, we keep transaction records for seven years (to comply with anti-money-laundering regulations) but delete your personal documents (ID photos, selfies) within 90 days. We delete your password hash immediately, meaning you cannot log back in after closure.

If you request deletion of your personal data before closing your account, we can anonymize or remove non-essential information—but we will retain transaction history and KYC documents as required by law. You can request a complete copy of your account data (a data subject access request) by contacting our support team. We will provide the data in a structured, portable format within 30 days.

Note: We store data across multiple servers in different regions. Some of our infrastructure may sit outside Indonesia. By using firmanbet, you consent to your data being processed and stored internationally.

Our firmanbet cookie and tracking policy

We use cookies to store your login session, remember your preferred language and display settings, and detect fraud. These are functional cookies necessary to operate the platform; we do not use advertising or tracking cookies. If you disable cookies in your browser, you may not be able to log in or place bets on firmanbet.

We also use web analytics tools to count page views and track which device types access our platform most often. We do not link analytics data to individual user profiles; we only see aggregate statistics (e.g., "non-specific info of traffic comes from Android devices"). We do not use Google Analytics or other third-party analytics vendors.

Your rights on firmanbet regarding your data

You have the right to:

Access a copy of all personal data we hold about you (data subject access request)
Correct errors in your account information (name, email, phone)
Request deletion of non-essential personal documents (but not transaction records)
Withdraw consent for data processing (which may result in account closure)
Lodge a complaint with a data protection authority if you believe we have mishandled your data

To exercise any of these rights, contact our support team and provide proof of account ownership. We will respond within 30 days. If your request is complex or requires manual document review, we may ask for additional time.

Our firmanbet security measures

We encrypt all data in transit using TLS 1.2 or higher. We encrypt stored passwords using industry-standard hashing (bcrypt or similar). We do not store online payment, e-wallet, mobile banking, or other payment credentials—these remain with your payment provider. We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain an incident response plan and notify users immediately if a data breach occurs.

We use two-factor authentication (2FA) for sensitive actions like password changes and withdrawals. We monitor login attempts and flag sudden changes in device, IP, or geolocation. We log all data access by our staff and investigate unusual activity.

Changes to our firmanbet privacy policy

We may update this policy at any time. We will post changes on this page and send a notice to your registered email if the change is material (e.g., we begin sharing data with a new third party). Continued use of firmanbet after a policy change constitutes acceptance of the new policy. If you do not agree with a change, you may close your account.

Contact us about privacy on firmanbet

If you have questions about this privacy policy, how we handle your data, or want to exercise your privacy rights, contact our support team through the Customer Support page. We will direct your request to our privacy officer, who will respond within 30 days. For legal inquiries or data protection complaints, see our Legal notice page for additional contact information.

We at firmanbet take your privacy seriously. We do not treat it as a compliance checkbox—it is a core part of how we operate. Your data is yours, and we keep it protected.